Returns & Exchanges

Returns & Exchanges

30-Day Easy Returns | Hassle-Free Exchanges | Vermae Jewelry

We want you to love your jewelry. If for any reason you’re not completely satisfied, we offer a simple and transparent return and exchange process.

πŸ’ 30-Day Return Policy

You may return eligible items within 30 days of delivery.

To qualify for a return:

βœ” Item must be unworn and in original condition
βœ” Must include original packaging
βœ” Must not show signs of damage or wear
βœ” Proof of purchase required

Once your return is approved, we’ll process your refund promptly.

πŸ” Easy Exchanges (Including Ring Sizes)

Need a different size or style? We offer easy exchanges.

This is especially helpful for:

  • Engagement rings

  • Wedding bands

  • Gift purchases

If you ordered the wrong ring size, we’re happy to help with a size exchange.

πŸ’³ Refund Processing Timeline

After we receive and inspect your return:

  • Refunds are processed within 5–7 business days

  • Funds may take 3–5 additional days to appear in your account depending on your bank

Refunds are issued to the original payment method.

🚫 Non-Returnable Items

The following items are final sale:

  • Custom or engraved jewelry

  • Personalized pieces

  • Clearance or promotional items marked β€œFinal Sale”

  • Gift cards

Due to hygiene standards, some earrings may be non-returnable unless defective.

πŸ“¬ How to Start a Return

Starting a return is simple:

1️⃣ Email support@vermaejewelry.com
2️⃣ Include your order number
3️⃣ Our team will provide return instructions

Please do not send items back without authorization.

πŸ›‘ Damaged or Defective Items

If your item arrives damaged or defective:

βœ” Contact us within 5 days of delivery
βœ” Provide photos of the issue
βœ” We will arrange a replacement or repair

Your satisfaction is our priority.

πŸ“¦ Return Shipping

Customers are responsible for return shipping unless:

  • The item arrived defective

  • The wrong item was sent

We recommend using a trackable shipping method.

🎁 Gift Returns

Received a gift?

We’re happy to offer:

βœ” Store credit
βœ” Size exchange
βœ” Replacement options

Contact us and we’ll guide you through the process.

❓ Frequently Asked Questions

Can I return vermeil jewelry if it tarnishes?

Normal wear is not considered a defect, but our warranty may cover certain issues. See our Warranty page for details.

Can I exchange for a different style?

Yes β€” exchanges are available for eligible items within 30 days.

How long do refunds take?

Typically 5–7 business days after inspection.

Do you charge restocking fees?

No β€” we do not charge restocking fees.

πŸ’Ž Shop With Confidence

βœ” 30-Day Easy Returns
βœ” Hassle-Free Exchanges
βœ” Transparent Policies
βœ” Friendly Support Team

Our goal is to make fine jewelry shopping stress-free.

πŸ“ž Need Assistance?

πŸ“§ hello@vermae.com
πŸ’¬ Live Chat Available Monday–Friday

We’re here to help.