FAQ
Everything You Need to Know Before You Order
Weβve answered the most common questions about our gold vermeil jewelry, moissanite stones, shipping, returns, and care.
If you need further assistance, our support team is always happy to help.
π Product & Materials
What is gold vermeil?
Gold vermeil is a thick layer of gold over solid sterling silver. It offers the look and feel of solid gold at a more accessible price point.
Our pieces are crafted with premium gold plating over 925 sterling silver for durability and shine.
Will gold vermeil tarnish?
Over time, natural wear may occur depending on exposure to water, sweat, and chemicals. With proper care, vermeil jewelry can maintain its beauty for years.
See our Jewelry Care Guide for detailed instructions.
Is moissanite a real stone?
Yes. Moissanite is a lab-created gemstone known for its brilliance, fire, and durability. It is not cubic zirconia.
Moissanite is one of the most durable gemstones used in fine jewelry.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically and physically identical to mined diamonds β they simply originate in a controlled laboratory environment.
Is your jewelry hypoallergenic?
Our jewelry is made with sterling silver and high-quality gold plating. Most customers with sensitive skin can wear our pieces comfortably.
π Sizing
How do I find my ring size?
You can measure your ring size at home using our Ring Size Guide, which includes a US size chart and step-by-step instructions.
What if I order the wrong ring size?
Eligible rings may qualify for size exchange within 30 days. Please review our Returns & Exchanges page for details.
π Shipping & Delivery
How long does shipping take?
Orders are processed within 1β3 business days.
Standard US delivery typically takes 3β5 business days after processing.
Do you offer free shipping?
Yes β we offer free US shipping on qualifying orders.
Do you ship internationally?
Yes, we ship to select international destinations. Delivery times and customs fees vary by country.
How do I track my order?
Once shipped, youβll receive a confirmation email with a tracking link.
π Returns & Exchanges
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unworn and in original condition.
Are there restocking fees?
No β we do not charge restocking fees.
Are custom or engraved items returnable?
Custom and personalized items are final sale.
π‘ Quality & Care
Do you offer a warranty?
We do not offer a lifetime warranty, but we carefully inspect each piece before shipping. If your item arrives with a manufacturing defect, contact us within 30 days.
Can I shower with vermeil jewelry?
We recommend removing jewelry before showering to extend its lifespan.
How do I clean my jewelry?
Use warm water, mild soap, and a soft cloth. Avoid harsh cleaners or jewelry dips.
π³ Orders & Payments
What payment methods do you accept?
We accept major credit cards and select buy-now-pay-later options (if applicable).
Can I cancel or change my order?
Please contact us within 12 hours of placing your order. Once processed, we cannot guarantee changes.
π Gifts
Does jewelry come gift-ready?
Yes β all orders are packaged in a premium jewelry box suitable for gifting.
Do you include pricing in the package?
No β we do not include invoices or pricing inside packages.
π© Still Have Questions?
π§ hello@vermae.com
π¬ Live Chat Available MondayβFriday
Weβre here to help you shop with confidence.