Refund Policy

At Vermae Jewelry (“we,” “us,” or “our”), we want you to shop with confidence. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

By placing an order, you agree to this policy.

1. Return Eligibility

We accept returns within 30 days of delivery, subject to the following conditions:

To qualify for a refund:

• Item must be unworn and unused
• Item must be in original condition
• Original packaging must be included
• No visible signs of wear, scratches, or damage
• Proof of purchase required

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are final sale and non-refundable:

• Custom or personalized jewelry
• Engraved pieces
• Clearance or final sale items
• Gift cards
• Items marked as non-returnable at purchase

Due to hygiene standards, certain earrings may not be eligible for return unless defective.

3. How to Start a Return

To initiate a return:

Email hello@vermae.com
Provide your order number
Wait for return authorization instructions

Do not send items back without approval. Unauthorized returns may not be processed.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was shipped

We recommend using a trackable shipping method. We are not responsible for lost return packages.

5. Inspection & Approval

All returned items are inspected upon receipt.

We reserve the right to:

• Deny refunds if signs of wear are detected
• Deduct amounts for damaged packaging
• Refuse items returned outside the 30-day window

If a return is denied, the item may be shipped back at the customer’s expense.

6. Refund Processing

Once approved:

• Refunds are processed within 5–7 business days
• Funds are returned to the original payment method
• Processing times may vary by bank

Original shipping fees are non-refundable.

7. Exchanges

Eligible items may be exchanged within 30 days.

Exchange items must meet the same return condition standards.

If exchanging for a higher-priced item, the price difference must be paid.

8. Manufacturing Defects

If your item arrives with a manufacturing defect:

• Contact us within 5 days of delivery
• Provide photos of the issue

After review, we will determine if the issue qualifies for replacement or resolution.

Normal wear, tarnishing, scratches, or damage caused by improper care are not considered defects.

9. Vermeil & Material Disclaimer

Our jewelry is crafted from gold vermeil over sterling silver.

Please note:

• Natural wear may occur over time
• Tarnishing from water, sweat, or chemicals is not a defect
• Scratches or fading from daily wear are not grounds for refund

Proper care is required to maintain longevity.